Clinic Policies

     We have a wonderful clientel!  In most cases we see a pet from the time she or he is 6 weeks old until they are old wonderful geriatrics hanging around the house. We develop long-term relationships with our clients and in many cases almost consider them to be "extended family". I for one feel closer to many of my clients than to some members of my own extended family!  This type of relationship takes a long time to develop and is based upon  mutual trust and respect. There are a number of things that we should expect from one another.

     From our clients we expect the following: (1) to be treated with respect for our knowledge and the concern we will show for your pet (2) I expect my receptionists and technicians to be spoken to politely and with respect. We are here only to serve you. (3) we expect you to be on-time for your appointment, arriving 5 - 10 minutes before your scheduled time (4) we expect a courtesy call as far in advance as possible if you need to cancel so we can schedule someone else in your place (5) we expect to be paid in a timely manner for our services, and finally, (6) we expect our clients to follow our instructions to the best of their ability in carrying out our treatment plans for their pets. 

     We also want you to expect alot from us. We know you expect us to (1) treat you in a courteous and kind manner. You expect us to treat your pet likewise (2) keep waiting times to a minimum (3) accurately diagnosis your pet's problem in a cost-effective manner (4) be quick to at least offer a referral to a specialist when a diagnosis is not forthcoming and a pet is critically ill and time is of the essence (5) keep our facility clean and germ-free (6) use only state-of-the-art anesthetics and monitoring equipment when your pet is in surgery and to use all appropriate medications necessary to reduce pain in every situation (7) not perform surgeries for which we are not qualified (8) keep up with continuing education (9) maintain good working relationships with specialists so your pet can have quick referral privileges and (10) not play elevator music in the waiting room. We do expect to be held to high standards and we like that.

Payment Policy

     We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard,  cash and personal checks. We are a small clinic and operate on a week-by-week basis paying our vendors, our overhead and payroll. We operate much like a small family and have no huge savings to fall back on.  Unlike physicians who can let you walk out without paying, knowing the insurance will pay them, we cannot operate like that. Pet insurance is a good investment nowadays; call the office and we can recommend a good pet insurance company.  We would finance and pay for your pet's health care if we could but we can't. For unexpectedly large bills (bloat surgery, hit-by-car, cancer, etc.) we will help you by taking payments using our held-check plan. With this plan you pay 1/2 the full fee at the time of discharge and leave with our bookkeeper several post-dated checks which she will deposited periodically to pay the balance.  For example if a cancer surgery costs 600.00 we would expect 300.00 at the time of discharge and expect you to leave 3 checks of 100.00 each one of which will be deposited as agreed upon. We collect no service charge or finance charge fee for this plan.  We will work with anyone who will work with us.

Patient Arrival Policy

    For everyone's comfort and protection, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. Also, please let us know if Max poops outside on the drive so that we can clean it up right away!

   All cats must be presented in an appropriate cat carrier or on a leash. 

Cody did have Cushing's disease. After 6 weeks of Lysodren his excessive drinking and urinating have ceased and his hair coat is coming in thick!